Understanding Mobile Phones

Benefits of Fixed Mobile Convergence

There are three types of savings an organization can make with a converged solution: call cost, infrastructure, and productivity. 

Saved through convergence

Although call cost savings are the easiest to measure, they provide the least scale for savings. More benefits can be achieved through infrastructure capacity and productivity. 

Infrastructure savings are given through fixed-line replacement strategies and greenfield site deployment. This affects the CAPEX and ongoing OPEX requirements of owning a fixed and mobile fleet.

Improving productivity and business processes, while providing organizations the greatest opportunity to benefit from convergence, is also the most difficult to determine. For example, while a converted voicemail solution may save an employee from trying five minutes a day, the real benefit may not be directly achieved through having an extra five minutes for 'productive' work. Benefits can be delivered through customer satisfaction and repeat business can result in better response times. However, most businesses now measure customer satisfaction as an important performance indicator. Therefore, the increase in productivity and re-engineering of the potential process that can be achieved will have a positive effect on the level of customer satisfaction.

Benefits include

• Expansion of fixed-line call facilities for mobile handsets
• Reduce call costs
• Improve business accountability
• Distributing control - for example, to comply with FSA regulations
• Reduce copying
• Ease of capacity expansion
• productivity improvement

The use of convergent solutions enables the workforce to be more productive through tasks such as direct-dial extensions and mobile access for conferencing. Employees can answer voicemail faster and benefit from fewer telephone tags because they can answer more calls for the first time. Specific productivity earnings are given by the following examples:

Consultants within the healthcare consulting company achieved 10 to 15% productivity as a result of low telephone tags. 

Caregivers at the home care services company received a time savings of 60 minutes per day for each employee due to reduced voicemail, more calls answered the first time and reduced telephone tags.

A specialist call center within the travel insurance company handled 25% more calls as a direct result of increased staff accountability. 

To save one hour per day for IT support staff, the university minimized delays in issuing job instructions to colleagues or resolving issues. 

Within the hospital, nurses were able to save at least 10 minutes each time they were able to receive and check results, regardless of location within the hospital.

Productivity gains can be relatively difficult to determine and may be best addressed on an individual basis. However, financial savings can be found by calculating, for example, the number of minutes saved per day through enhanced communication and business processes (such as being unnecessarily rushed to the office to take a desk-based voicemail or job schedule Time gone). Also, the ability to rapidly and consistently respond to inquiries and client calls can ensure that a client is received and maintained due to a superior standard of service. 

Although more difficult to measure, research has shown that soft profits can produce quantitative revenue, customer satisfaction, customer retention, and work rate or cost savings improvements for enterprises.

A simple solution is to enable a rich rich SIM, voice, SMS, and data 3G and HSDPA. It provides complete control over mobile SIM calls and texts, on both nationally hosted networks and roaming. Also, SIM provides connectivity to defined mobile networks and access to a common core for application activation.

Mobile is enhanced by providing short code dialing for other extensions in the business and support for dialing, the same feature provided on fixed-line handsets, enhances application integration.

Number portability 

The MNO or MVNO number provides for portability and ensures that users can retain their existing phone number and avoid any interference with the end-user dialing experience; No user training is required.

Data support.

Ideally, Network fully supports data options providing Internet and mail connections. Access Point Names (APN) are provided for network supported applications such as push-to-talk (PTT). 

to roam around 

While traveling abroad, subscribers naturally expect the same service capabilities when they are registered on their home network. Our objective is to avoid complicated methods to ensure customers use their accounts while roaming internationally. Ideally, they want to be able to dial directly from their mobile contact list without editing the numbers to specify the correct country code. 

CAMEL Mobile Network Enhanced Logic Support for customized applications means that the user dials normally as long as the international network supports CAMEL. When CAMEL is supported, we can guarantee a seamless prepaid roaming experience. Costs are, generally, lower than normal call rates and this solution ensures call recording required for FSA compliance during travel in CAMA countries.

CAMEL Call Back This solution means that the caller normally calls and the call is directed to the platform. The call then drops for a short period. The stage then immediately returns both the caller and destination number and connects the two sides. This solution is CAMEL dependent and ensures a low call rate but also gives a slightly longer connection time.

Will enable roaming connections even when no CAMEL network is available. This is done on the local macro network selected for the strongest network signal in the cell region. Call charges are at standard country rates. This solution guarantees connection, but will not ensure call recording within the FSA rules and potentially impose the highest call rate.

Landline number in sim

The SIM can support both mobile and landline numbers which enables a mobile phone to host both a standard landline DDI (number) and a mobile number simultaneously.

Handset picks

This handset will support a wide range of models and since it is independent of the smartphone operating system, it is unaffected by operating system changes.

Dialing shortcode

Supported as a result of call routing presentation on PBX or hosted data center switches, call code dialing, and feature dialing (such as number tagging to request a feature or application support, not identifying or identifying records / private calls). 

Saving money

Eliminating business costs Mobile phone software applications raise many management, cost, and support issues for the business. Also, it is possible to bypass the mobile application, even if it requires rebooting the mobile phone. All applications are core-focused and supported; There is no need for support on different handsets, all you need is a new SIM card.

Savings on mobile cost

The outbound call leg is under the control of the business and, generally, will be configured to avoid mobile network operator (MNO) charges for national and international calls. Calls can be placed at the discretion of the business:

FOCs on internal, national and international trade networks if they remain at net-on or landline contract rates for more net-calls from the PSTN or chosen carrier of business

Inbound calls on mobiles are presented in PBX and the mobile networks receive a portion of the paid media termination credit (credit for the SIM).

Also, it can provide significant savings of over 70% on international roaming charges. Provided by 

• Professional mobile operator call back access
• Low cost as outbound call leg is under business control
• Core to application integration

To switch will route all calls and messages (SMS) to a common core. It can also route Common Core calls or messages to or through an application platform, which in turn will activate the service required for that call or message. It is fixed to use a common application platform and enables mobile calls and messaging and, for the first time, ensures that business requirements are met without the need for applications on mobile phones. 

Third-party business application

Common Core provides a rich capability for application integration. The ability to dial shortcodes will enable a unified application to be activated with dialed digits feeding the application, avoiding the need for the user to enter additional digits. For example, recording time, attendance, and flex time, or a time registration for security staff arriving at a location may dial a number that indicates the application and location - the calling line ID can identify the caller - All say complete in one.

Push-to-talk (PTT) PTT is a mobile application that enables mobile phones to be used as a personal mobile radio (PMR), but with more choice of devices including rugged phones. PTT is a hosted service but is available locally with a private mobile network. PTT also provides health and safety loan worker requirements with the ability to use SMS and GPRS.

User application

Support for a wide variety of user-related applications providing inbound call management, mail, and business services for the individual. This means that these services are available from both fixed-line and mobile handsets.

Intelligent Number (iN) Intelligent Number supports personal numbering, allowing the user to choose their numbers to dial to any nominated number. It provides a comprehensive strategy for hot-descending, as well as supporting business continuity/disaster recovery.

iN supports lifestyle management, when not available (such as switch off), or provides call redirection with date and time, as well as notifying people talking about contact via SMS and email notification Ability.

If the person called cannot be argued, the call may be offered to an assistant or team (such as a sales team) to answer. The Assistant 'has declared the party named original, to respond to the party originally called, and if the cause of the non-cause can be ascertained. The service also works for the manager-secretary.

Voicemail Corporate voicemail services that include enhanced notification options via email and SMS integration.

Call recording on-demand - Press * will be captured at any point in your conversation and on the recording of the entire conversation. This recording will be stored with voicemail and will be available on mobile, fixed phone, or PC.

'Always-on' recording for business and regulatory compliance and governance requirements. Integrates the ability to apply call recording to an extension, a mobile, or an intelligent number - it is implemented via routing for both fixed and mobile calls. Call recordings are accessible through a web portal and can be explicit and/or encrypted.

Financial Services Authority (FSA) requirements for mobile voice and SMS recording. There is considerable demand for meeting the FSA requirements for recording both voice and SMS for services in the mobile market. Fixed Mobile Convergence via SIM will enable businesses to implement the recording of both voice and SMS from any company's mobile phone via mobile phone routing. This solution does not depend on mobile phone software that can be bypassed or removed by users.

All calls are logged in to individuals.

Audio conferencing pre-booked or instant conferencing facilities provide cost-effective scalable conferencing bridges.

Provide control

Will provide businesses with control over their company's mobile usage. Many mobiles are used in the workplace when fixed-line phones are also available. Using fixed line functionality is significantly cheaper than mobile, so providing a converged solution allows businesses to maintain control over costs, whether using mobile or fixed-line phones. Private mobile network deployment brings total control over mobile and cost, in the same way, that PBX. Mobile phones cost the same as fixed phones 

Mobile deployment options

The primary design objective is for businesses to converge fixed and mobile networks, allowing them total control over their mobile assets, further control, enabling significant savings on specific mobile costs, integrating applications, And many more. This SIM replacement solution will serve this purpose for customers using legacy and IP PBX on a customer base and where the customer installs a private mobile network system on their premises. 

The first customer base option will enable the customer to concentrate and control voice; SMS will be distributed and managed over the host mobile network.

The second customer base option provides for a private mobile network system located with customer PBX on the customer premises. With this option, the private mobile network will provide a completely mobile service and location and authentication will flow through the mobile network interconnect providing network transparency.

Hosted Communications may be engaged to manage secure recording for corporate governance and using one of the above options for managing recordings with regulatory requirements and other application services.

Customer Premises - MDC

A Mobile Direct Connect (MDC) service will trunk all calls directly to/from the SIM on the customer's Aadhaar device. The call will be SIP and, in the case of legacy networks / PBXs, a gateway will be required. The SMS will remain on the mobile network and the handset will be delivered. An additional service for secure SMS recording is also available.

Using MDC, customers will be provided with control of their legacy PBX or IP PBX, either or both, with control over their PBX over mobile PBX and calls from off-net to their mobile. It is believed that, for this purpose, the customer can neither be interested nor interested in controlling the SMS. SMS will be distributed and managed over the host mobile network.

The platform is connected with the mobile network, which will receive in SIP calls for the subscriber that will be sent to the SIP trunk (s) to the subscriber PBX. If the customer wants to place the front leg of the call on the macro network, the call will be sent to the SIP trunk on the platform that will place the call on the mobile network. All other stages of the call will be at the discretion of the business, leading to significant savings.

Integrators will need to configure a PBX or PBX network, to use shortcode dialing and any other coded dialing to connect to applications or services, and then to set up the second phase of the call.

All calls to mobile on the same network must be routed through the platform. Where a network originates from a call platform and is returned via the platform, some rules will apply in the order that the call is identified as a mobile-generated call on the network. For customers who need to record SMS, their SMS messages can be routed through a hosted platform for secure storage and auditing. 

Customer Premises - Private Mobile Network

Customers deploying private mobile network service will see all voice and SMS (in PMX) truncated via PBX and on the subscriber base for deployment on private mobile networks. Voice call will be SIP and in case of legacy network / PBX, a gateway will be required. The private mobile network platform will communicate with national and global mobile networks through interconnecting.

With a network of customers either own legacy PBX or IP PBX, or both, a local private mobile network will be provided with voice call control over their PBX that may need to be routed to the private mobile network. The private mobile network will communicate with the platform for the option of delivering SMS messages locally or returning to the host mobile network. Also, the private mobile network system will communicate location and authentication information through the platform for the management of connected handsets within the local private mobile network and host network.

Where the local PBX is an IP PBX that supports SIP extensions, the local private mobile network system will use the private mobile network SIP Registration Manager to register mobiles within the local private mobile network. Mobiles will be registered on arrival and will be treated as SIP extensions on the IP PBX until the private mobile network leaves. This close integration will be able to serve as an extension from the IP PBX and will support local services provided from the IP PBX.

Mobile macro, micro, and back to macro will automatically and radically transition between mobile networks. SMS messages will be delivered locally or on mobile phones on the macro network. Mobiles will have full mobile features and facilities available in the local network.

Customers who need to audit SMS messages without the facility to do so can have their SMS messages routed through a hosted platform for recording and secure storage.

Hosted services will provide private mobile extension (PME) services and a complete IP Centrex hosted communication application portfolio for mobile users as well as a mixed integrated mobile / IP centrex service. Additional services are available, including voice recording and SMS auditing standards, encrypted and secure access options compliant with FSA requirements.

Already a proven approach to providing a wide range of cost-effective options, hosted communication services can take businesses further in deploying a fully integrated communications platform, maximizing availability, increasing productivity, and customer experience. To improve, resulting in increased customer satisfaction, retention. And service revenue.

Hosted communication platforms and mobile platforms have been demolished and for maximum flexibility and flexibility, connectivity is for multiple alternative networks. The service uses flexible IP connections in the carrier network to deliver voice services.

This "variably interconnected" principle applies to IPs and legacy infrastructure in platforms hosted through carrier networks. This enables businesses to manage calls effectively, if the primary infrastructure is unavailable, by routing the calls to alternate destinations. This increases the number of calls and increases in revenue, as well as a central point for call management and call logs. Also, the deployment of features such as call recording is simplified, both network-based devices and off-site destinations, including mobile, where hosted platforms are managing the delivery of calls.

The Hosted Communications solution provides integrated service options that allow for SIP trunks, IP extensions, and mobile extensions to be provisioned on a single site on a single network, as well as using a single unified dial plan on multiple sites on multiple networks. is.

Private mobile network

Mobile users can connect to a private mobile network to provide a solution with security, capacity, and coverage benefits and reduce the cost of calls within the private network range.

Infrastructure and Management Savings

A private mobile network extension can be seen as a fully flexible and instantly shifting desk phone replacement. Depending on the type of customer and their role, an organization may choose to selectively replace fixed-line PBX extensions with mobile handsets, providing the ability to provide savings on moves, adds, and changes as the organization grow. Is, as well as the cost of posting new ones. Fixed infrastructure during PBX upgrade.

In an existing business environment, the cost of cabling and installation will be applied as well as the basic cost of purchasing the handset to add more users to the PBX. In comparison, once micro mobile networks are deployed, adding users to cellular-based networks limits these costs:

Mobile handset price (between £ 10 and £ 400 dependent on form and function)

GSM base transceiver station (around 50 handsets per one, handling seven concurrent calls, equivalent to £ 35 per handset)

However, one caveat is that the average lifespan of a mobile handset is much shorter than that of a desk phone and, as such, many purchases may be necessary. Also, there may be management and maintenance fees associated with the service.

Organizational design enterprises may wish to move toward flexible working practices such as hot-desert, yet may not immediately deploy IP-PBX. A private mobile network and fixed-mobile convergence solution can help facilitate this by providing hot-desirable flexibility of an IP-PBX solution without the deployment of critical (and expensive) infrastructure. As a private mobile network-enabled mobile is activated as soon as it has detected a microcellular network, employees do not have to face the challenge of constantly changing their telephone location. As a result, the private mobile network may serve as an alternative to IP-PBX deployment, or a supplement if a business wishes to reap the other benefits of IP-PBX deployment.

Enterprises that deploy converged voice solutions can achieve up to 50% reduction in annual moves, additions, and changes (MACS). This is achieved as they provide mobile handsets to new employees and gradually shift to Flexi-deicing where employees were not provided with their desk phones.

Developing a Business Case for Fixed Mobile Convergence Benefits is a mix of hard and soft benefits and, although soft benefits may have the greatest value to the business, hard cost savings are usually required to build the business case. is.

It is important to improve the hard cost savings in the following areas to justify the move to fixed-mobile convergence.

Expand fixed-line call features for mobile handsets Expanding calling features from a company's PBX to mobile handsets means that these features and functions are no longer the sole protection of the office and are available from the desk or when out of the office. Other benefits of this form of voice-centric convergence include single number access and the provision of single voicemail. Subscribers can use a single fixed line number that will terminate all voicemail on the company PBX and also reach them via their mobile. Enhanced calling services that were previously only available on fixed lines, such as call recording and call tracking, can also be extended to mobile handsets.

Fixed Mobile Convergence Mobile makes PBX features and benefits accessible to mobile users, both inside and outside the office.

Reducing call costs Controlling communication costs is a perennial concern for all businesses, exacerbated by the increasing need to provide employees with mobile devices. Overall, the percentage of employees using mobile devices in Europe continues to grow. Increased use of mobile phones further increases the cost of calls. Fixed-mobile convergence, when targeted to appropriate end-users, who would benefit best from fixed versus mobile call arbitration, has the potential to help businesses curb their call spend.

The majority of call cost savings will be from calls to non-geographical and international numbers.

Improving Accountability With only 25% of calls reaching your intended participant for the first time, improving communication is one of the top three reasons for deploying FMG services. To enhance customer service, businesses seek to improve staff accountability through quick use of voicemail, take more calls, and allow customer inquiries to the most appropriate employee or team member. Enhancing internal communication is also important as businesses have fostered collaborative collaboration to accelerate decision making and reduce lead time.

Distribute compliance

The increasing importance of compliance is demonstrated by penalties and legal lawsuits against companies that fail to produce appropriate records. In June 2007 the FSA fined Kilminster Financial Management Ltd £ 42,000 for not keeping proper training and competence records

Businesses call for several reasons: to assist with training, to provide proof of business transactions, or to ensure that a business complies with regulatory procedures. Call recording is particularly relevant for some industry verticals such as financial services and healthcare.

The Financial Services Authority (FSA) requires financial institutions to keep records of all trades and transactions related to certain types of business. The safest and easiest way to achieve this is to record telephone conversations between merchants and customers.

Voice recording in the healthcare sector has become mandatory to provide protection against liability and incident investigations, in cases when call handlers have been given incorrect information.

Call recording is a feature of many PBXs but is usually only available on calls made from a desk phone. Using a fixed-mobile convergence solution makes call recording facility accessible through mobile handsets, making mobile call regulation compliant.

Reducing Duplication Enterprises is currently suffering from duplication of management fees, with many employees charging both a fixed and mobile management service fee. Although fixed-line management fees vary greatly with business size and vendor, many organizations will have to pay around £ 250 per year for a fixed-line extension, while also paying a mobile service management fee. Clearly, at the scale of any organization, instant savings can be distributed through the removal of a fixed-line extension, extending PBX functions to mobile.

Also, removing a fixed-line handset can affect power consumption and increase its 'green' credibility.

As additional capacity grows a business, a fixed-mobile convergence solution can help ease the pain of incremental changes to the telephony system. First, it saves on the cost of personal wiring and deploying a fixed-line desk phone, which can cost more than £ 350 depending on factors such as layout, technology, and handset type. With a changed network mobile handset, provisioning is much simpler, with nothing beyond the installation of a SIM card.

The secondary limitation is the case where an enterprise experiences PBX capacity restraint. Mobile users can be added instead of replacing PBX or adding additional cards (with associated deployment costs).

Improving productivity Financial gains can be derived from increased employee productivity and connectivity. With improved coverage and near-ubiquitous presence of mobile devices, employees can respond and respond to customer queries and requests, with less calling on voicemail systems. Also, increasing communication capacity can shorten the decision-making cycle, allowing management to be more responsive and fast-acting.

The use of altered solutions enables the workforce to be more productive through tasks such as direct-dial extensions and mobile access for conferencing. Employees can answer voicemails faster and benefit from fewer telephone tags due to an increase in the percentage of calls answered for the first time.

Although more difficult to measure, research has shown that soft profits can lead to quantitative revenue, customer retention, customer satisfaction, and rate of work or cost savings improvements for enterprises.

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